WE’RE HERE TO HELP

TELL US WHAT HAPPENED AND WE’LL MAKE IT RIGHT.

OUR TEAM RESPONDS QUICKLY, KEEPS YOU UPDATED AND ENSURES EVERY JOURNEY MEET VALUE CABS STANDARDS.

BEFORE YOU BEGIN

SOME TYPE OF REQUESTS ARE HANDLED FASTER.

PLEASE SELECT IF ANY OF THE BELOW OPTIONS APPLY TO YOU.

OTHERWISE, PLEASE CONTINUE TO THE COMPLAINT FORM BELOW.

Lost Property

Lost something?

Please contact our reception team to log your item or request an update.

If you booked your taxi through VALUE CABS, please provide your full journey details so we can trace your booking. If not, you can still email us and we can check.

Phone: (028) 90 66 00 99

Email: reception@valuecabs.co.uk

Corporate Account Queries

Need help with corporate accounts, billing enquiries or password changes?

Please call 02890660099 or email darren@mccausland.co.uk.

To set up a new corporate account please complete the form here.

App Technical Support

Experiencing app or technical issues?

Call 028 9080 9080 or email callcentre@mccausland.co.uk.

Receipt Request

To request a receipt for your journey with VALUE CABS, please email melissa@mccausland.co.uk.

Include your full journey details so we can locate your booking and issue your receipt promptly.

SUBMIT A COMPLAINT

FREQUENTLY ASKED QUESTIONS

DO YOU SHARE COMPLAINT DETAILS WITH DRIVERS? +

WE ONLY SHARE THE INFORMATION REQUIRED TO INVESTIGATE AND RESOLVE THE ISSUE. YOUR PERSONAL DETAILS REMAIN PROTECTED AT ALL TIMES.

HOW LONG DOES IT TAKE TO HEAR BACK? +

WE ACKNOWLEDGE COMPLAINTS WITHIN 1 BUSINESS DAY. MOST CASES ARE RESOLVED WITHIN 2 WORKING DAYS.

WHO REVIEWS COMPLAINTS? +

ALL COMPLAINTS ARE REVIEWED BY OUR MANAGEMENT TEAM. EACH CASE IS ASSESSED CAREFULLY, FAIRLY, AND IN LINE WITH COMPANY POLICY.

WHAT HAPPENS WITH LOST PROPERTY? +

IF THE ITEM WAS LOST DURING A JOURNEY WITH VALUE CABS, PLEASE EMAIL WITH YOUR FULL JOURNEY DETAILS SO WE CAN TRACE YOUR BOOKING.

IF YOUR JOURNEY WAS NOT BOOKED THROUGH VALUE CABS, YOU MAY STILL CONTACT US. WE WILL CHECK IF ANYTHING HAS BEEN HANDED IN.